{"id":11370,"date":"2020-10-14T07:40:41","date_gmt":"2020-10-14T07:40:41","guid":{"rendered":"https:\/\/yeeply.com\/en\/?p=11370"},"modified":"2022-03-24T13:57:09","modified_gmt":"2022-03-24T11:57:09","slug":"chatbots-key-business-intelligence","status":"publish","type":"post","link":"https:\/\/yeeply.com\/en\/blog\/trends-skills\/chatbots-key-business-intelligence\/","title":{"rendered":"Why Chatbots are Key to the Future of Business Intelligence"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>Business intelligence<\/strong> gathers all the IT solutions that optimise the use of data within your company. These tools offer processed and refined data and claim to be a useful means for decision making.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Therefore, the main objective of Business Intelligence is to <\/span><b>allow easy access to data<\/b><span style=\"font-weight: 400;\">, generally via reports and dashboards. However, these modes of access to company data are not always reliable since they have certain weaknesses.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Fortunately, the presence of artificial intelligence makes it possible to obtain this critical information in an efficient, faster and cheaper way<\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">through <\/span><b>AI-based chatbots<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With instant access and precisely synchronized data, a chatbot can offer an intuitive solution to democratize data. Let\u2019s take a look at some other possible benefits. <\/span><span style=\"font-weight: 400;\"><div class=\"bt-proyecto\"><a href=\"https:\/\/yeeply.com\/en\/digital-transformation\/?rel=EN-BP-proyecto-transformacion#publish-project\" target=\"_blank\" rel=\"noopener noreferrer\">FIND THE BEST TEAM FOR YOUR DIGITAL TRANSFORMATION<\/a><\/div><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Index- How Chatbots can Boost Business Intelligence<\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><a href=\"#relationship\"><span style=\"font-weight: 400;\">The Relationship between BI, Business IQ and Chatbots<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#raiseIQ\"><span style=\"font-weight: 400;\">3 Powerful Ways to Raise your Business IQ<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#bianalytics\"><span style=\"font-weight: 400;\">Improve Your BI Analytics and Success Rates\u00a0\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#benefits\"><span style=\"font-weight: 400;\">The Key Benefits of Integrating a Chatbot into your Business<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#futur\"><span style=\"font-weight: 400;\">What to Expect in the Future?<\/span><\/a><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span id=\"relationship\" style=\"font-weight: 400;\">The relationship between BI, Business IQ and Chatbots<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">BI has changed how management teams make decisions. With the right BI tools, companies not only know what their customers want but also <\/span><b>what triggers their needs<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hence, chatbots play a huge role in how Business Intelligence is shaping the way of doing business. They can help companies to detect patterns and <\/span><span style=\"font-weight: 400;\">relationships between<\/span><b> events, market demand and customer behaviour<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI chatbots have the power to bring BI, business IQ and data together. But they\u2019re more than just virtual assistants, they\u2019re modern data accumulators for enterprises.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Let\u2019s take a look at some interesting trends and forecasts:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-weight: 400;\">Chatbots will manage<\/span><b> 85%<\/b><span style=\"font-weight: 400;\"> of customer interactions by 2021;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">they can cut operational costs up to<\/span><b> 30%<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">By 2021, <\/span><b>50%<\/b><span style=\"font-weight: 400;\"> of businesses plan to spend more on chatbots than on mobile apps.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">By 2020, bank systems will automate up to <\/span><b>90%<\/b><span style=\"font-weight: 400;\"> of customer interactions using chatbots.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Companies will save <\/span><b>2.5 billion<\/b><span style=\"font-weight: 400;\"> customer service hours using chatbots by the end of 2023.<\/span><\/li>\n<li><b>64%<\/b><span style=\"font-weight: 400;\"> of internet users say 24-hour service is the best feature of chatbots.<\/span><\/li>\n<li><b>37%<\/b><span style=\"font-weight: 400;\"> of people use a\u00a0customer service bot\u00a0to get a quick answer in case of emergency.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">Read more |<\/span> <a href=\"https:\/\/yeeply.com\/en\/blog\/e-commerce-chatbots-increase-sales-conversions-retention\/\"><i><span style=\"font-weight: 400;\">E-commerce Chatbots: 5 Ways to Increase Sales, Conversions &amp; Retention<\/span><\/i><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span id=\"raiseIQ\" style=\"font-weight: 400;\">3 Powerful Ways to Raise your Business IQ<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Artificial intelligence has the ability to gather, manage, and present that data in an accessible format. This allows executives to make data-driven decisions in a more convenient and reliable way.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">\u201c<\/span><\/i><i><span style=\"font-weight: 400;\">Your business IQ is connected to <\/span><\/i><b><i>how you manage change and performance improvements<\/i><\/b><i><span style=\"font-weight: 400;\"> in all facets of your organization, from operations to product.\u201d &#8211; Artful Thinkers<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Apart from that, there are three powerful ways that chatbots can help to enhance the Business IQ of a company. Let\u2019s take a look at them.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">#1 Boost AI Adoption<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In order for employees to access any company data, they need to enter the system, download data, go through multiple reports and switch between different apps or tools.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With the integration of a chatbot, instead of logging into the BI software every time, <\/span><b>employees can have a chat with the bot and obtain insights<\/b><span style=\"font-weight: 400;\"> from the already available-messaging app, from any device.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI chatbots use functions such as voice and text recognition, extracting info from pictures and looking for patterns in data to help automate various analytics and business intelligence processes.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To sum up, chatbots enable <\/span><b>fast and convenient data gathering<\/b><span style=\"font-weight: 400;\"> which can be used to share reports and metrics with entire teams. They covert complex BI info into human-friendly insights.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">#2 NLP for better understanding<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">There is an essential connection between NLP and Business Intelligence. <\/span><b>Natural language processing<\/b><span style=\"font-weight: 400;\"> is an improving and powerful technology that drives businesses.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots use it to interpret the user\u2019s message and deliver responses in different formats such as<\/span> <b>auto-generated charts, period-over-period calculations, key drivers, <\/b><span style=\"font-weight: 400;\">and<\/span><b> comparative analysis.<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To raise Business IQ, try to surpass traditional chatbot features and <\/span><b>focus on analyzing your buyer personas<\/b><span style=\"font-weight: 400;\"> using NLP techniques to obtain as much info as possible about them.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here is an example of how <\/span><b>SIA<\/b><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">an AI sales chatbot<\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">extracts data from the company\u2019s BI system to gives accurate, analytical responses in just a few seconds.\u00a0<\/span><\/p>\n<p><iframe title=\"Acuvate SIA in Microsoft Teams\" width=\"640\" height=\"480\" src=\"https:\/\/www.youtube.com\/embed\/3Btvfi_dVBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">#3 Customer support assistants <\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots serve as the most convenient <\/span><b>around-the-clock assistants<\/b><span style=\"font-weight: 400;\">. They take care of typical requests and questions from customers, faster than any human. They access and process the vast ocean of information to provide you with the requested info in the blink of an eye.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Bots can even <\/span><b>ensure your privacy<\/b><span style=\"font-weight: 400;\"> as they can be designed to have <\/span><b>custom access<\/b><span style=\"font-weight: 400;\"> to the personal data shared in the conversation. These can range from basic tasks, like email sorting and arranging meetings, to a fully immersive personal chatbot experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">\u201cIn the last three years, ChatBot handled 313406 chats (35% of the total traffic) which equals the <\/span><\/i><b><i>workload of 10 support agents<\/i><\/b><i><span style=\"font-weight: 400;\">\u201c.\u00a0 -ChatBot<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_11395\" aria-describedby=\"caption-attachment-11395\" style=\"width: 748px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-11395 size-full\" title=\"analytical insights\" src=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/10\/analytics_chatbot.jpg\" alt=\"analytical insights\" width=\"748\" height=\"622\" srcset=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/10\/analytics_chatbot.jpg 748w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/10\/analytics_chatbot-300x249.jpg 300w\" sizes=\"(max-width: 748px) 100vw, 748px\" \/><figcaption id=\"caption-attachment-11395\" class=\"wp-caption-text\">Chatbot generated data report. Source: <a href=\"https:\/\/unsplash.com\/photos\/fEedoypsW_U\" target=\"_blank\" rel=\"noopener noreferrer\">Unsplash<\/a><\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span id=\"bianalytics\" style=\"font-weight: 400;\">Improve your BI Analytics and Success Rates<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Businesses need accurate and relevant data insights to help them take crucial decisions<\/span><span style=\"font-weight: 400;\">\u2014that\u2019s where chatbots come in<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">First, by<\/span><b> activating push notifications<\/b><span style=\"font-weight: 400;\">. This helps increase <\/span><b>user engagement<\/b><span style=\"font-weight: 400;\"> among employees. They will receive messages every time new data is collected or significant trends are detected.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Based on their roles, department and preferences, the chatbot can send out <\/span><b>custom notifications<\/b><span style=\"font-weight: 400;\">. This way, everyone from the team is always up to date on changes, anomalies and outliers in data sets.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Second, by <\/span><b>extracting additional information<\/b><span style=\"font-weight: 400;\"> from third parties. Think of<\/span> <span style=\"font-weight: 400;\">data and analytics from messaging apps like<\/span><b> Skype For Business <\/b><span style=\"font-weight: 400;\">and<\/span><b> Slack. <\/b><span style=\"font-weight: 400;\">But also take LOB systems into account such as<\/span><b> ERP, CRM, Data warehouses<\/b><span style=\"font-weight: 400;\"> etc.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>speed factor <\/b><span style=\"font-weight: 400;\">combined with the <\/span><b>easy access to<\/b> <b>multi-format data,<\/b><span style=\"font-weight: 400;\"> chatbots boosts BI adoption and success rate improvement.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"> You might be interested <\/span><span style=\"font-weight: 400;\">\u00a0| <em><a href=\"https:\/\/yeeply.com\/en\/blog\/augmented-intelligence-humans-ai\/\">Augmented Intelligence: humans and AI joining forces<\/a><\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span id=\"benefits\" style=\"font-weight: 400;\">Key Benefits of Integrating a Chatbot into your Business<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Besides giving analytical insights, chatbots can have a direct impact on the growth of a business. Let\u2019s take a look at a few examples.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Grow without adding overhead\u00a0<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Growing your business doesn\u2019t necessarily mean increasing costs. The implementation of chatbots <\/span><b>doesn\u2019t have to be expensive<\/b><span style=\"font-weight: 400;\">, especially if you weigh it up against the results.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The costs are, in general, lower than customer support salaries, management and training expenses etc. According to <\/span><a href=\"https:\/\/www.juniperresearch.com\/press\/press-releases\/bank-cost-savings-via-chatbots-reach-7-3bn-2023\"><span style=\"font-weight: 400;\">Juniper Research<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><b> in the banking industry, chatbots will save <\/b><span style=\"font-weight: 400;\">$209 million in 2019 and <\/span><b>$7.3 billion by 2023 <\/b><span style=\"font-weight: 400;\">on a global level.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Increase the conversion rate<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When receiving a lead from a contact form or phone call, it usually takes time to obtain all the information you need. A chatbot, on the other hand, can collect this information in a more direct and efficient way.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Another important factor is the<\/span><b> chatbot\u2019s interface<\/b><span style=\"font-weight: 400;\">. If it\u2019s attractive and intuitive enough, it can help to increase the conversion rate. Therefore, take the various <\/span><b>CTAs, colors, copy and images <\/b><span style=\"font-weight: 400;\">into account.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">According to a <\/span><a href=\"https:\/\/www.hubspot.com\/stories\/chatbot-marketing-future\"><span style=\"font-weight: 400;\">survey from HubSpot<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><b>47%<\/b><span style=\"font-weight: 400;\"> of consumers are open to making a purchase through a chatbot. The company <\/span><a href=\"https:\/\/www.qualified.com\/customers\/gamma\"><b>Gamma<\/b><\/a><span style=\"font-weight: 400;\">, for example, decided to invest in conversational marketing and generated:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><b>150 new opportunities<\/b><span style=\"font-weight: 400;\">;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>a value of $2 million<\/b><span style=\"font-weight: 400;\"> in their sales pipeline;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">increased their website\u2019s conversion rate by <\/span><b>33%<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A\u00a0tool for Market Research<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">An NLP powered chatbot helps to better understand your customers. Besides discovering what their most common questions or needs are, it can give you new insights on <\/span><b>how they\u2019re feeling about your services or brand<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A chatbot can also<\/span> <span style=\"font-weight: 400;\">ask users specific questions that would usually be included in a <\/span><b>marketing survey<\/b><span style=\"font-weight: 400;\">. Only in this case, the response rate will probably be much higher. The answers can help to detect what, how and when to market (new) products or services.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Generate qualified leads<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Conversational marketing <\/span><b>encourages your customers to interact proactively<\/b><span style=\"font-weight: 400;\">. Bots can use advanced logic to conduct lead qualification and ultimately connect with the potential ones in real-time<\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">resulting in sales acceleration.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A chatbot can use different<\/span><b> questions to filter leads<\/b><span style=\"font-weight: 400;\">, starting with the typical <\/span><b>\u201cAre you&#8230;?\u201d<\/b><span style=\"font-weight: 400;\">, for example, a business owner, DMU at a company, current client etc. This helps to identify the buyer persona behind the lead.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Then the \u201c<\/span><b>Tell me more about&#8230;\u201d<\/b><span style=\"font-weight: 400;\"> question or the \u201c<\/span><b>What brought you here today?<\/b><span style=\"font-weight: 400;\">\u201d to be able to identify who has <\/span><b>buyer intent<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The next question would be \u201c<\/span><b>What do you know about our product\/ service\/ brand?\u201d<\/b><span style=\"font-weight: 400;\">, this will give you insight into how many and what information the lead will need.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">And the last one to ask \u201c<\/span><b>Do you need any help with that?<\/b><span style=\"font-weight: 400;\">\u201d.\u00a0 The answer to this question will determine, for example, if the lead will be contacted by a sales representative or not. This first screening can save your team <\/span><b>time, energy and effort<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Related article | <em><a href=\"https:\/\/yeeply.com\/en\/blog\/business-intelligence-solutions-business-strategy\/\">Business Intelligence solutions for your company&#8217;s business strategy <\/a><\/em><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span id=\"futur\" style=\"font-weight: 400;\">What to expect in the future?<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With the constant improvement of NLP, the evolution of IA,\u00a0 and the development of modern BI tools, the <\/span><b>interaction between humans and chatbots<\/b><span style=\"font-weight: 400;\"> will continue to become smoother.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">At a certain point, their human-like interactions will become so advanced, and their use so widespread, that <\/span><b>we won\u2019t even notice the difference<\/b><span style=\"font-weight: 400;\"> between interacting with a human or a bot. By 2021, <\/span><a href=\"https:\/\/www.smallbizgenius.net\/by-the-numbers\/chatbot-statistics\/#gref\"><span style=\"font-weight: 400;\">85% of customer interaction<\/span><\/a><span style=\"font-weight: 400;\"> will be handled without human agents.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A successful human-simulated experience occurs only when a chatbot fully understands the human request. Thanks to machine learning, the chatbot will never stop learning and improving its responses, <\/span><b>becoming more intelligent and precise than ever<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">By 2022, <\/span><a href=\"https:\/\/www.artificial-solutions.com\/chatbots\">75% to 90<b>%<\/b><span style=\"font-weight: 400;\"> of customer support queries<\/span><\/a><span style=\"font-weight: 400;\"> are going to be handled by bots. However, many companies have planned to develop bots for internal use.<\/span><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Are you looking for opportunities to boost your Business Intelligence? Or are you planning on integrating a chatbot to your company soon? Count on our experts to help you out! <\/span><\/i><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\"><p><a href=\"https:\/\/yeeply.com\/en\/digital-transformation\/?rel=EN-BP-proyecto-transformacion#publish-project\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/EN-CTA-Banner-Digital-Transformation.png\" alt=\"Digital Transformation Project\" \/><\/a><\/p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business intelligence gathers all the IT solutions that optimise the use of data within your company. These tools offer processed and refined data and claim &#8230;<\/p>\n","protected":false},"author":2,"featured_media":11375,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[498],"tags":[],"class_list":["post-11370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trends-skills"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots: Shaping the Future of Business Intelligence<\/title>\n<meta name=\"description\" content=\"AI chatbots have the power to bring BI and data together. 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