{"id":10919,"date":"2020-07-03T08:23:57","date_gmt":"2020-07-03T08:23:57","guid":{"rendered":"https:\/\/yeeply.com\/en\/?p=10919"},"modified":"2021-03-17T11:37:10","modified_gmt":"2021-03-17T11:37:10","slug":"rpa-robotic-process-automation","status":"publish","type":"post","link":"https:\/\/yeeply.com\/en\/blog\/digitalization\/rpa-robotic-process-automation\/","title":{"rendered":"How RPA is Revolutionising Business Process Automation"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Automation is gaining ground day by day across companies in all industries. <\/span><b>Robotic Process Automation<\/b><span style=\"font-weight: 400;\"> (RPA) is one of the novelties in the field. RPA involves freeing workers from repetitive tasks so they can focus on other tasks where they add more value.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">But <\/span><b>what kind of tasks can be automated<\/b><span style=\"font-weight: 400;\">? How do RPA tools differ from other technologies? What benefits do they entail? Hopefully, we\u2019ll get to answer all your questions in this article.<\/span><\/p>\n<p style=\"text-align: justify;\"><div class=\"bt-proyecto\"><a href=\"https:\/\/yeeply.com\/en\/digital-transformation\/?rel=EN-BP-proyecto-transformacion#publish-project\" target=\"_blank\" rel=\"noopener noreferrer\">FIND THE BEST TEAM FOR YOUR DIGITAL TRANSFORMATION<\/a><\/div><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">What is RPA (Robotic Process Automation)?<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Let\u2019s start with a simple Robotic Process Automation definition: RPA technology is a tool that enables companies to automate tasks and get them done in the same way that a human being would do them. The idea behind it is having <\/span><b>bots interact with technology<\/b><span style=\"font-weight: 400;\"> (be it an internal application, website, user portal, etc.) to <\/span><b>free employees from having to carry out repetitive and tedious tasks<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">We have already discussed automation in previous articles. When thinking about robots, <\/span><b>complex equipment aiding in industrial manufacturing processes<\/b><span style=\"font-weight: 400;\"> is what usually comes to mind. However, Robotic Process Automation is all about <\/span><b>software<\/b><span style=\"font-weight: 400;\"> running on a computer and following predefined rules.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> You may also be interested in | <\/span><a href=\"https:\/\/yeeply.com\/en\/blog\/artificial-intelligence-machine-deep-learning\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">Artificial Intelligence vs Machine Learning vs Deep Learning<\/span><\/i><\/a><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10921\" aria-describedby=\"caption-attachment-10921\" style=\"width: 1122px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-10921\" src=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/efficiency.jpg\" alt=\"Mac computer do more\" width=\"1122\" height=\"748\" srcset=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/efficiency.jpg 1122w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/efficiency-300x200.jpg 300w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/efficiency-1024x683.jpg 1024w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/efficiency-768x512.jpg 768w\" sizes=\"(max-width: 1122px) 100vw, 1122px\" \/><figcaption id=\"caption-attachment-10921\" class=\"wp-caption-text\">Efficiency of internal processes. Source: <a href=\"https:\/\/unsplash.com\/photos\/KE0nC8-58MQ\" target=\"_blank\" rel=\"noopener noreferrer\">Unsplash<\/a><\/figcaption><\/figure>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">How does RPA differ from other automation tools?<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Unlike other automation tools, RPA makes it possible for businesses to <\/span><b>automate their processes in a much simpler way, in less time and at a lower cost<\/b><span style=\"font-weight: 400;\">. RPA automation takes advantage of a company\u2019s infrastructure without causing any interruptions. This enables employees to carry on using the systems the bot is working on without any trouble.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">Keep reading | <em><a href=\"https:\/\/yeeply.com\/en\/blog\/hyperconvergence-digital-infrastructure\/\">Hyperconvergence: The Future of Digital Infrastructure<\/a><\/em><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">How does Robotic Process Automation work?<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As we have already mentioned, Robotic Process Automation <\/span><b>mimics human behaviour<\/b><span style=\"font-weight: 400;\">. For this reason, it can perform repetitive tasks such as:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Log in to an app<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Read and write in databases<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Connect with APIs<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Extract structured data from different kinds of files: documents, pdfs, forms, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Open e-mails and their attachments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Move files and folders<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">What are the benefits of RPA?<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Robotic Process Automation has great benefits in store for companies willing to incorporate it into their <\/span><a href=\"https:\/\/yeeply.com\/en\/blog\/digital-transformation-companies-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">digital transformation strategy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">One of the most striking benefits is the <\/span><b>savings<\/b><span style=\"font-weight: 400;\"> it brings since costs are significantly reduced by automating large volumes of work because it saves plenty of <\/span><b>time and resources<\/b><span style=\"font-weight: 400;\">. It\u2019s also important to point out that <\/span><b>programming skills<\/b><span style=\"font-weight: 400;\"> are not required to configure these bots. RPA software is designed so that anyone can set it up and record the necessary steps to automate any given process.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Once set up, <\/span><b>processes run smoothly<\/b><span style=\"font-weight: 400;\">. However, if an error occurs due to a faulty setup, it can be detected in real-time to fix it as soon as possible.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Despite what one might first assume, RPA <\/span><b>can be applied to companies of any size and industry<\/b><span style=\"font-weight: 400;\">; RPA is not something meant only for large corporations. The introduction of RPA in an SME may be expensive at first but it\u2019s an investment that will undoubtedly pay off and allow workers to focus on tasks where they are essential.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><p><a href=\"https:\/\/yeeply.com\/en\/landing\/download-ebook-digital-transformation-sme\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/06\/EN-E6-Banner-blog-1020x387-1.png\" alt=\"E6 Ebook transformaci\u00f3n digital\" \/><\/a><\/p><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">What processes are relevant to Robotic Process Automation?<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Any process that follows <\/span><b>fixed and repetitive rules<\/b><span style=\"font-weight: 400;\"> and is <\/span><b>highly repetitive<\/b><span style=\"font-weight: 400;\"> can be automated. This can be illustrated more clearly through some specific robotic process automation examples. <\/span><b>Management<\/b><span style=\"font-weight: 400;\"> or <\/span><b>human resources<\/b><span style=\"font-weight: 400;\"> tasks such as billing, order management, paying payrolls, or making quality reports can be automated.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">What are the drawbacks of RPA tools?<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As always, we can also find some negative aspects of process automation.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">RPA automation can pose a danger to many jobs that involve repetitive administrative tasks. For this reason, redefining jobs in which the <\/span><b>human factor<\/b><span style=\"font-weight: 400;\"> is essential will be necessary.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Another relevant aspect is the <\/span><b>complexity of the processes<\/b><span style=\"font-weight: 400;\"> to be tackled by RPA. Even though RPA is in principle designed to allow its set up without the need for technical knowledge, sometimes its implementation can take longer than expected. Also, small changes like a new item on a form require the bot to be set up again.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><span style=\"font-weight: 400;\">\u26a1<\/span> <\/em><i><span style=\"font-weight: 400;\"><em>Recommended content |<\/em> <\/span><\/i><a href=\"https:\/\/yeeply.com\/en\/blog\/top-digital-transformation-challenges\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">Top 5 digital transformation challenges (and how to overcome them)<\/span><\/i><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Which companies are making use of RPA?<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Process automation is widely applied across many industries. Companies of the financial, insurance or tourism industries are known to be some of the ones that are benefiting the most from its implementation.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Insurance company <\/span><b>Zurich<\/b><span style=\"font-weight: 400;\"> has implemented (along with its technology partner <\/span><b>Capgemini<\/b><span style=\"font-weight: 400;\">) RPA process automation solutions to <\/span><b>relieve its insurance agents of administrative tasks<\/b><span style=\"font-weight: 400;\">. Its insurance brokers are now able to engage in more complex policies that require their intervention, leaving standard policies to be handled by bots.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Private equity fund manager <\/span><b>Vanguard Group<\/b><span style=\"font-weight: 400;\"> has also developed its <\/span><b>Personal Advisor Services<\/b><span style=\"font-weight: 400;\"> (PAS), a new hybrid product. It\u2019s a customised piece of software that <\/span><b>offers customers tailor-made investing advice<\/b><span style=\"font-weight: 400;\">. What\u2019s new about it is that it\u2019s a hybrid model: the bot works with algorithm-based investment portfolio planning but also interacts with the advice provided by expert managers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As for the travel industry, <\/span><b>American Express Global Business Travel<\/b><span style=\"font-weight: 400;\"> has implemented RPA to <\/span><b>automate the cancellation of airline tickets<\/b><span style=\"font-weight: 400;\"> and manage customer refunds. Besides, it\u2019s also envisaging automatic recommendations for reservation changes in the event of unforeseen circumstances such as the temporary closure of an airport.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> Read on |<\/span> <a href=\"https:\/\/yeeply.com\/en\/blog\/digital-transformation-companies-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">5 companies with exceptional digital transformation strategies<\/span><\/i><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">4 tips for achieving effective Robotic Process Automation<\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Understand the process before implementing RPA<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Before introducing the business automation process, you need to make sure that you are perfectly acquainted with it. Having a vague idea of what the bot should do can lead to implementation errors. <\/span><b>Evaluate, validate, test, and familiarise yourself with the process<\/b><span style=\"font-weight: 400;\"> to confirm that the automation results are what you expect.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Have realistic expectations<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Rapid cost savings are possible with Robotic Process Automation but bear in mind that it\u2019s not a miracle technology. You must know what you can expect from this kind of bots and if they will fit in well with the processes you want to automate to <\/span><b>assess whether it will prove an appropriate tool<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Get your IT department engaged from the beginning<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Although no technical knowledge is required to configure the bots, neglecting <\/span><b>the insight of your technology department<\/b><span style=\"font-weight: 400;\"> when you implement this new technology may lead to errors or problems if these bots coexist with other tools.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Don\u2019t forget the impact on the remaining processes<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Good <\/span><b>planning is of the essence<\/b><span style=\"font-weight: 400;\">. Before implementing RPA, please make sure that the process you want to automate doesn\u2019t interfere with other workflows. Prior to tackling its implementation, it\u2019s necessary to get managers from different departments involved to rest assured that the introduction of the new RPA tools will be a success.<\/span><\/p>\n<p style=\"text-align: justify;\"><p><a href=\"https:\/\/yeeply.com\/en\/digital-transformation\/?rel=EN-BP-proyecto-transformacion#publish-project\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2020\/07\/EN-CTA-Banner-Digital-Transformation.png\" alt=\"Digital Transformation Project\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automation is gaining ground day by day across companies in all industries. Robotic Process Automation (RPA) is one of the novelties in the field. RPA &#8230;<\/p>\n","protected":false},"author":2,"featured_media":10925,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[497],"tags":[],"class_list":["post-10919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitalization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is RPA? 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