{"id":16236,"date":"2026-09-29T14:12:42","date_gmt":"2026-09-29T12:12:42","guid":{"rendered":"https:\/\/yeeply.com\/en\/?page_id=16236"},"modified":"2026-09-29T14:12:45","modified_gmt":"2026-09-29T12:12:45","slug":"ai-phone-answering","status":"publish","type":"page","link":"https:\/\/yeeply.com\/en\/ai-phone-answering\/","title":{"rendered":"How to automate phone answering with AI and stop missing customer calls"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16236\" class=\"elementor elementor-16236 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4e8b0d e-flex e-con-boxed e-con e-parent\" data-id=\"a4e8b0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c6b4899 e-con-full e-flex e-con e-child\" data-id=\"c6b4899\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3efd04f elementor-widget elementor-widget-heading\" data-id=\"3efd04f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">USE CASE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6c02d elementor-widget elementor-widget-heading\" data-id=\"5a6c02d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to automate phone answering with AI and stop missing customer calls<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3eea8d elementor-widget elementor-widget-image\" data-id=\"b3eea8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2026\/09\/ai-voice-agent-customer-calls-1024x683.jpg\" class=\"attachment-large size-large wp-image-16237\" alt=\"AI agents answering phone calls\" srcset=\"https:\/\/yeeply.com\/en\/wp-content\/uploads\/2026\/09\/ai-voice-agent-customer-calls-1024x683.jpg 1024w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2026\/09\/ai-voice-agent-customer-calls-300x200.jpg 300w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2026\/09\/ai-voice-agent-customer-calls-768x512.jpg 768w, https:\/\/yeeply.com\/en\/wp-content\/uploads\/2026\/09\/ai-voice-agent-customer-calls.jpg 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21927f6 elementor-widget elementor-widget-heading\" data-id=\"21927f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Answer calls 24\/7, cut waiting times and clear call backlogs without adding staff<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41cb7bd elementor-widget elementor-widget-text-editor\" data-id=\"41cb7bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-base my-auto mx-auto [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div><div><div><div><div><p>Many companies miss calls or leave customers on hold for too long, especially at busy times. Staff get overloaded, the same questions come in again and again, and the cost of handling calls goes up without the experience getting any better.<\/p><p><strong>An AI voice solution can answer calls automatically, understand customers speaking naturally and reply in real time. It can also book appointments, deal with enquiries and pass only the complex cases to a human agent<\/strong><\/p><p>This use case shows how to improve phone answering, reduce costs and handle more calls without growing your team. Leave your details and we&#8217;ll get in touch to talk it through.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09220cd e-con-full e-flex e-con e-child\" data-id=\"09220cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecbcc85 elementor-widget elementor-widget-heading\" data-id=\"ecbcc85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Leave your details and we'll call you back<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0a77ba elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"f0a77ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Call back request\" aria-label=\"Call back request\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"16236\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f0a77ba\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"AI Phone Answering: a 24\/7 Voice Agent | Yeeply\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"16236\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fd9d9c0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fd9d9c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fd9d9c0]\" id=\"form-field-field_fd9d9c0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a call back<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ypiatel01 e-con-full e-flex e-con e-parent\" data-id=\"ypiatel01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ypiatel01h elementor-widget elementor-widget-html\" data-id=\"ypiatel01h\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.yl-ia{font-family:'Montserrat',sans-serif;color:#12263a;line-height:1.6}\n.yl-ia *{box-sizing:border-box}\n.yl-ia 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20px;font-size:16px;color:#3c4d5e}\n.yl-ia .yl-links{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;margin:28px 0 0}\n.yl-ia .yl-links a{display:block;background:#fff;border:1px solid #d7e6f5;border-radius:14px;padding:20px 22px;text-decoration:none!important;color:#12263a!important;transition:border-color .2s}\n.yl-ia .yl-links a:hover{border-color:#17A3AC}\n.yl-ia .yl-links strong{display:block;color:#106690;font-size:16px;margin:0 0 6px}\n.yl-ia .yl-links span{font-size:14px;color:#5a6b7c}\n.yl-ia .yl-center{text-align:center}\n.yl-ia .yl-center h2{text-align:center!important}\n.yl-ia .yl-center p{margin-left:auto;margin-right:auto;max-width:700px}\n.yl-ia .yl-center .yl-btns{justify-content:center}\n@media (max-width:900px){\n.yl-ia .yl-split,.yl-ia .yl-split--rev{grid-template-columns:1fr;gap:30px}\n}\n@media (max-width:767px){\n.yl-ia h1{font-size:31px}\n.yl-ia h2{font-size:26px}\n.yl-ia .yl-lead{font-size:17px}\n.yl-ia .yl-panel{padding:28px 22px}\n.yl-ia .yl-hero,.yl-ia .yl-sec{padding:44px 0}\n.yl-ia .yl-wrap{padding:0 18px}\n.yl-ia table.yl-tbl{font-size:14px}\n.yl-ia table.yl-tbl th,.yl-ia table.yl-tbl td{padding:11px 12px}\n.yl-ia .yl-btns a{width:100%;text-align:center}\n}\n<\/style>\n\n<div class=\"yl-ia\">\n\n<section class=\"yl-sec yl-sec--alt\"><div class=\"yl-wrap yl-split\">\n  <div class=\"yl-txt\">\n    <h2>AI phone answering: what a voice agent handles<\/h2>\n    <p>An AI voice agent picks up on the first ring, understands what callers want when they speak normally, and deals with the requests that come in every day. <strong>AI phone answering<\/strong> doesn't replace your staff: it takes the routine calls off their hands and passes on the ones that need a person, with the context already captured.<\/p>\n    <ul class=\"yl-check\">\n      <li>Book, change and cancel appointments in your calendar<\/li>\n      <li>Give opening hours, prices and the status of an order or repair<\/li>\n      <li>Take details and log tickets in your CRM<\/li>\n      <li>Answer out of hours and during call peaks<\/li>\n      <li>Put callers through to the right person with a summary of the call<\/li>\n    <\/ul>\n  <\/div>\n  <div><img loading=\"lazy\" decoding=\"async\" class=\"yl-img\" src=\"https:\/\/yeeply.com\/wp-content\/uploads\/2026\/09\/como-automatizar-la-atencion-telefonica-con-ia-y-no-perder-llamadas.jpg\" alt=\"AI voice assistant answering customer calls\" width=\"600\" height=\"400\" loading=\"lazy\"><\/div>\n<\/div><\/section>\n\n<section class=\"yl-sec\"><div class=\"yl-wrap\">\n  <h2>How an AI-answered call works<\/h2>\n  <div class=\"yl-steps\">\n    <div class=\"yl-step\"><h3>Picks up<\/h3><p>The agent introduces itself as a virtual assistant and asks how it can help.<\/p><\/div>\n    <div class=\"yl-step\"><h3>Understands<\/h3><p>It transcribes what the caller says and works out what they want, however they phrase it.<\/p><\/div>\n    <div class=\"yl-step\"><h3>Checks<\/h3><p>It looks things up in the calendar, the CRM or the order system, so the answer is based on real data.<\/p><\/div>\n    <div class=\"yl-step\"><h3>Resolves or transfers<\/h3><p>It completes the request or hands the call to a person, together with the summary.<\/p><\/div>\n    <div class=\"yl-step\"><h3>Logs<\/h3><p>It records the call in your CRM with the transcript and the outcome.<\/p><\/div>\n  <\/div>\n<\/div><\/section>\n\n<section class=\"yl-sec yl-sec--alt\"><div class=\"yl-wrap\">\n  <h2>How much it costs to automate phone answering with AI<\/h2>\n  <p class=\"yl-intro\">The price depends on how many requests the agent handles on its own and how many systems it connects to. Indicative market ranges:<\/p>\n  <div class=\"yl-tblw\"><table class=\"yl-tbl\">\n    <tr><th>Type of voice agent<\/th><th>What it includes<\/th><th>Build<\/th><\/tr>\n    <tr><td>Information<\/td><td>Opening hours, FAQs, taking details and transferring calls<\/td><td class=\"yl-p\">\u20ac6,000\u201315,000<\/td><\/tr>\n    <tr><td>Transactional<\/td><td>Appointments, order status and tickets, connected to your calendar and CRM<\/td><td class=\"yl-p\">\u20ac15,000\u201335,000<\/td><\/tr>\n    <tr><td>High volume<\/td><td>Several languages, phone system integration and multiple call flows<\/td><td class=\"yl-p\">from \u20ac35,000<\/td><\/tr>\n  <\/table><\/div>\n  <p class=\"yl-nota\">Indicative market ranges, excluding the per-minute usage cost. The fixed price is set by the selected certified company in its proposal.<\/p>\n  <div class=\"yl-btns\"><a class=\"yl-cta yl-cta--ghost ypOpenPublishProjectModal\">Request a proposal<\/a><\/div>\n<\/div><\/section>\n\n<section class=\"yl-sec\"><div class=\"yl-wrap\">\n  <h2>AI phone answering: frequently asked questions<\/h2>\n  <details><summary>Does the caller know they're talking to an AI?<\/summary><div class=\"yl-ans\"><p>Yes, and they have to. The EU AI Act requires people to be told when they are interacting with an AI system, so the agent introduces itself as a virtual assistant when it picks up. There's more detail on our <a href=\"https:\/\/yeeply.com\/en\/ai-act-compliance\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI Act compliance<\/a> page.<\/p><\/div><\/details>\n<details><summary>Do I need to change my number or phone system?<\/summary><div class=\"yl-ans\"><p>Usually not. The agent connects to your existing phone system or takes calls diverted from your number, either all the time, out of hours or when every line is busy.<\/p><\/div><\/details>\n<details><summary>What happens to calls it can't handle?<\/summary><div class=\"yl-ans\"><p>It transfers them to a member of your staff with a summary of what the caller asked for. If nobody is available, it takes a message, logs a ticket in your CRM and schedules a call back.<\/p><\/div><\/details>\n<details><summary>Does it understand accents and speak other languages?<\/summary><div class=\"yl-ans\"><p>Current voice models handle regional accents well and can answer in English, French, Spanish, German or other languages on the same line, detecting which language the caller is using.<\/p><\/div><\/details>\n<details><summary>How much does each minute of call time cost?<\/summary><div class=\"yl-ans\"><p>On top of the build, usage is charged per minute: voice, transcription and the language model usually add up to between \u20ac0.05 and \u20ac0.20 per minute, depending on the provider and volume. That gives you a figure to compare with the real cost of each call answered by a person.<\/p><\/div><\/details>\n<\/div><\/section>\n\n<section class=\"yl-sec yl-sec--alt\"><div class=\"yl-wrap\">\n  <h2>You might also like<\/h2>\n  <div class=\"yl-links\"><a href=\"https:\/\/yeeply.com\/en\/ai-agent-development\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>AI agent development<\/strong><span>Agents that complete tasks in your systems<\/span><\/a><a href=\"https:\/\/yeeply.com\/en\/artificial-intelligence-development\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Artificial intelligence development<\/strong><span>All our AI solutions for businesses<\/span><\/a><a href=\"https:\/\/yeeply.com\/en\/ai-assistant-ecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Ecommerce chatbot<\/strong><span>Written customer service connected to your shop<\/span><\/a><\/div>\n<\/div><\/section>\n\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Does the caller know they're talking to an AI?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, and they have to. The EU AI Act requires people to be told when they are interacting with an AI system, so the agent introduces itself as a virtual assistant when it picks up. There's more detail on our AI Act compliance page.\"}}, {\"@type\": \"Question\", \"name\": \"Do I need to change my number or phone system?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Usually not. The agent connects to your existing phone system or takes calls diverted from your number, either all the time, out of hours or when every line is busy.\"}}, {\"@type\": \"Question\", \"name\": \"What happens to calls it can't handle?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"It transfers them to a member of your staff with a summary of what the caller asked for. 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41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[],"class_list":["post-16236","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI Phone Answering: a 24\/7 Voice Agent | Yeeply<\/title>\n<meta name=\"description\" content=\"AI phone answering: a voice agent takes calls 24\/7, books appointments and passes complex cases to your team. 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